Welcome to Pluggy Bike

These terms and conditions outline the rules and regulations for the use of Pluggy Bike’s website and services. By accessing or using our services, you agree to comply with and be bound by these terms. Please read them carefully.

1. General Terms

• Acceptance of Terms: By using our services, you agree to these terms and conditions. If you do not agree, please do not use our services.
• Modifications: Pluggy Bike reserves the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services signifies your acceptance of the updated terms.

2. Products and Services

• Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions or other content on our website are complete, reliable, or error-free.
• Pricing: All prices are subject to change without notice. Prices may vary between our physical store and online platform.
• Availability: Product availability cannot be guaranteed. We reserve the right to limit quantities, discontinue products, or substitute similar items without prior notice.

3. Orders and Payment

• Order Acceptance: Receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order at any time.
• Payment: Payment must be made in full before dispatch of goods. We accept various payment methods as specified on our website. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Delivery and Shipping

• Delivery Time: While we strive to offer same-day delivery within Ernakulam, delivery times may vary depending on factors beyond our control.
• Shipping Costs: Shipping costs, if applicable, will be displayed at checkout and are subject to change without notice.
• Risk of Loss: All items purchased from Pluggy Bike are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns and Refunds

• Returns: We accept returns within 30 days of purchase, provided the product is in its original condition and packaging. Proof of purchase is required.
• Refunds: Refunds will be processed within 14 days of receiving the returned product. Refunds will be issued to the original payment method.
• Exchanges: We offer exchanges for defective or damaged items. Please contact our customer service for assistance.

6. Warranties and Liability

• Product Warranty: Our e-bikes come with a warranty period as specified at the time of purchase. This warranty covers manufacturing defects but does not cover damage caused by misuse, neglect, or normal wear and tear.
• Limitation of Liability: Pluggy Bike shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or services.

7. Privacy

• Personal Information: We collect and use personal information in accordance with our Privacy Policy. By using our services, you consent to such processing and agree that all data provided by you is accurate.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Ernakulam, Kerala.

9. Contact Information

If you have any questions about these terms and conditions, please contact us at:

Pluggy Bike 13/189 -A1, A2, Ground Floor, Falcon Tower, Shastri Nagar, Maradu, Kochi, Ernakulam, Kerala 682304
Phone: 070345 54558
Email: support@pluggybike.in

Thank you for choosing Pluggy Bike. We hope you enjoy our products and services.